Frequently Asked Questions
What is a webcast?
A live broadcast that happens in real time and has a specific start time. A webcast incorporates video, audio, supporting material, and usually has presentation slides included.
What is an OnDemand course?
An OnDemand course is one that will run on your computer screen via an audio and/or video player. These courses have a tracking mechanism that will not allow you access to the post-test until the course has played through to its end.
What is a CEtoGo or Podcast?
A CEtoGO is a downloadable podcast that you can listen to offline, on the go. It is different than an on-demand program in that it can be downloaded, and it is audio only.
What is an Electronic Documents course?
An Electronic Document course is text based that you can read on your computer screen or print to read at your leisure.
What if I’m using Safari, FireFox, or Chrome as my browser?
If you are using any of the above browsers, your Microsoft Silverlight install will not begin automatically. Once you've downloaded the file from the course install prompt or from you'll be required to start the installation manually. To do so locate the silverlight.exe (PC) or silverlight.dmg (Mac) file in your Downloads folder and double click to begin the installation process. Please be sure to quit your internet browser and reopen it upon successful installation for the changes to take effect.
How do I access a Program using a Mac?
Step 1: Download the silverlight.dmg file from the install prompt when opening course or download the plug-in from http://www.microsoft.com/silverlight
Step 2: Locate silverlight.dmg file in Downloads folder
Step 3: Open silverlight.dmg into silverlight.pkg
Step 4: Run Installer until ‘Installation Successful’ message appears
Step 5: Quit internet browser and reopen
Step 6: Log back in and launch course.
What is a CEtoGO course?
A CEtoGO course is a downloadable file that can be downloaded to a portable device for learning on the go.
What is a webinar?
A live broadcast that happens in real time and has a specific start time. A webinar incorporates audio, delivered through your computer; supporting materials, and usually has presentation slides included.
What is an on-demand program?
An on-demand program is a recording of a webinar or webcast event that is accessible at your convenience; this format may be paused or stopped, and if you choose, taken in segments over time.
Catalog Search and Registration
How do I search the catalog to find programs or products that interest me?
There are lots of ways to search the catalog:
What if I need more information on a program or product?
Detailed information is provided when you click on the course title: program description/schedule/content, credit, and faculty/presenters.
How do I select the program(s) that I want to register for?
When you click on the title of the program there will be a "Register Now" button to the right of the course details, click this to add the item(s) to your account. When you are ready to view your programs, visit your account.
How do I know that I’ve successfully completed my registration?
Upon completing your registration, you will be taken to your Product page. By default, your will see a list of your registered products organized first by events that have a future live date and then followed by your newest to oldest by product registration date. Additional filtering options are available to you at “Sort By” at the top of the screen and under “Refine your results” and “Display Registrations From” at the left of the screen. You will also receive a confirmation email to the email address associated with your online catalog account profile.
Log-in and Account Creation
Do I need to create an account before searching the catalog? If not, when do I create an account?
You do not need an online account to browse the course catalog. However in order to register, you need to create an account profile for yourself or the person for whom you are registering.
How do I create an account?
An account can be created one of three ways. The catalog home page may provide more specific log-in directions.
What are the minimum system requirements for viewing a program online?
What do I do if I do not meet the minimum system requirements?
You may want to access your course content from a different computer or location if you do not meet any of the previously listed requirements. If there is no other option, check to see if the catalog offers the course that interests you as a podcast or CEtoGO. This is a downloadable audio-only format that is much less demanding and can also be transferred to mobile devices, making it a very viable alternative.
How do I watch (launch) my program?
If the course is a playable format, when in your personal account , you will see a large "Play" button. The Play button is what you use to watch your program. On-Demand products can be accessed at your leisure. If you are connecting to a live program (webcast/webinar, or replay), you will not be able to start the program until the date/time listed in the product details. Downloadable content will have a green "Download" button that you press to either play the content from the site, or download and save to your computer.
When I click on the “Play” button, nothing happens. What should I do?
This may be due to a technical or compatibility issue. If you are connecting to a live program (webcast/webinar) and urgently need assistance, please call our support phone line at 877-880-1335 for immediate assistance. A few quick settings you can adjust that may solve the problem: